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Xeon Host values your privacy. Learn how we securely manage data for our BDIX & USA Hosting, VPS, Dedicated Server, and Domain services.
Effective Date: 21 July 2026
At Xeon Host, we recognize that your privacy is important and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information whenever you visit our website, create an account, purchase our services, contact our support team, or otherwise interact with us.
As a web hosting provider, we process certain information that is necessary to deliver services such as Domain Registration, Shared Hosting, BDIX Hosting, USA Hosting, VPS Hosting, Dedicated Servers, Reseller Hosting, Email Hosting, Website Development, and other related services. We only collect information that is reasonably necessary to provide, improve, secure, and support our services while complying with applicable legal obligations.
We are committed to handling your personal information responsibly, transparently, and securely. Whether you are browsing our website or using one of our services, we strive to protect your information using appropriate administrative, technical, and organizational safeguards.
By accessing our website, creating an account, or using any of our products or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue the use of our website and services.
This Privacy Policy applies to all information collected through the Xeon Host website, our client area, billing portal, support system, order forms, live chat, email communications, and any other services or applications operated by Xeon Host.
This Policy also applies to information collected while providing our hosting, domain registration, VPS, dedicated server, reseller hosting, managed services, website development, and related solutions.
However, this Privacy Policy does not apply to third-party websites, applications, software, payment gateways, domain registries, registrars, cloud platforms, or other external services that may be linked to or integrated with our platform. Those services operate under their own privacy policies, and we encourage you to review their policies before providing any personal information.
Xeon Host is a web hosting and cloud infrastructure provider offering reliable hosting solutions for individuals, businesses, organizations, developers, and enterprises. Our services include Domain Registration, Shared Hosting, BDIX Hosting, USA Hosting, VPS Hosting, Dedicated Servers, Reseller Hosting, Website Development, and various related internet services.
Our mission is to provide secure, reliable, and high-performance hosting solutions backed by professional customer support and modern infrastructure. We continuously invest in technologies that improve service quality while maintaining the privacy and security of customer information.
For the purpose of applicable privacy laws, Xeon Host acts as the data controller for information collected through our website, client area, billing platform, and customer support systems. In certain situations, such as hosting customer websites or email services, we may also act as a data processor on behalf of our customers.
Depending on how you interact with Xeon Host, we may collect different categories of information to provide our services effectively and securely.
Personal information may include your full name, company name, billing address, email address, phone number, country, postal code, and other contact details provided during account registration or service ordering.
When you purchase services, we may collect billing-related information including invoices, payment history, transaction references, subscription details, tax information, and other records necessary for financial reporting and fraud prevention. We do not store complete payment card information on our servers.
If you register a domain name, we may collect registrant, administrative, technical, and billing contact information as required by ICANN, domain registries, registrars, or applicable regulations.
We automatically collect certain technical information whenever you access our website or services. This may include your IP address, browser type, operating system, device information, language preferences, referring URLs, pages visited, access times, session identifiers, cookies, and other diagnostic information.
When you contact our support team, we may collect support tickets, email conversations, live chat messages, call records where permitted, attachments, troubleshooting information, and communication history to assist with your requests and improve our customer service.
For hosting services, our systems may automatically generate operational data such as server logs, web server access logs, error logs, email logs, DNS logs, FTP logs, control panel logs, bandwidth usage, resource utilization statistics, and other service-related diagnostic information necessary for maintaining platform stability and security.
We may also collect information that you voluntarily provide through surveys, feedback forms, promotions, contests, newsletters, or other communications with Xeon Host.
We collect information directly from you whenever you create an account, place an order, submit a support ticket, contact us by email, participate in surveys, subscribe to newsletters, or communicate with our team.
Certain information is collected automatically through cookies, server logs, analytics platforms, security monitoring systems, fraud prevention tools, and similar technologies whenever you use our website or services.
We may also receive information from trusted third-party service providers, including payment processors, domain registrars, fraud prevention services, analytics providers, marketing platforms, and other vendors involved in delivering our services.
Additionally, publicly available information or information provided by authorized representatives may be used where necessary to verify customer identity, prevent fraud, comply with legal obligations, or protect the integrity of our services.
The information we collect is used to provide, operate, maintain, and improve our services while ensuring a secure and reliable experience for all customers. We process your information only for legitimate business purposes and in accordance with applicable laws and industry best practices.
Your information may be used to create and manage your customer account, process orders, activate hosting services, register and manage domain names, process payments, generate invoices, provide technical support, verify account ownership, and communicate important service-related updates.
We may also use your information to monitor server performance, prevent fraud, detect unauthorized activities, investigate abuse reports, protect our infrastructure, comply with legal obligations, improve our products and services, analyze website usage, conduct internal audits, and enhance customer experience.
Where permitted by law, we may use your contact information to send newsletters, promotional offers, service announcements, product updates, maintenance notifications, security alerts, and other communications related to our services. You may unsubscribe from marketing communications at any time, although you will continue to receive essential service and billing notifications.
Where applicable under data protection laws, Xeon Host processes personal information based on one or more lawful grounds.
Most of the information we process is necessary to fulfill our contractual obligations, including providing hosting services, registering domain names, processing payments, responding to support requests, and maintaining customer accounts.
We may also process information to comply with legal obligations, including financial regulations, tax requirements, fraud prevention, law enforcement requests, ICANN requirements, registrar policies, and other applicable legal or regulatory obligations.
Certain processing activities are based on our legitimate business interests, such as improving our infrastructure, enhancing security, monitoring system performance, preventing abuse, detecting suspicious activities, protecting customer accounts, and developing new services.
Where legally required, we rely on your consent before sending certain marketing communications or placing non-essential cookies on your device. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Xeon Host uses cookies and similar technologies to improve website functionality, enhance user experience, maintain account security, analyze website performance, and provide relevant content.
Cookies are small data files stored on your device that allow our systems to recognize your browser and remember certain preferences. Some cookies are essential for the operation of our website and client area, while others help us understand how visitors interact with our services.
We may use session cookies, persistent cookies, security cookies, preference cookies, analytics cookies, and marketing cookies depending on your interaction with our website.
Our website may also use trusted third-party technologies such as Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel, Cloudflare services, and similar tools to analyze website traffic, improve performance, diagnose technical issues, measure advertising effectiveness, and enhance overall user experience.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, customer portal, or other services.
Xeon Host may communicate with you through email, telephone, SMS, support tickets, live chat, client portal notifications, or other appropriate communication channels regarding your account or services.
Service-related communications may include order confirmations, payment receipts, invoices, renewal reminders, support responses, maintenance notices, security alerts, abuse notifications, service suspension notices, policy updates, and other operational information necessary for providing our services.
Marketing communications, promotional offers, newsletters, and product announcements will only be sent where permitted by applicable law or where you have chosen to receive such communications. You may opt out of marketing messages at any time by following the unsubscribe instructions included in the communication or by updating your account preferences.
Please note that opting out of promotional communications does not prevent us from sending important administrative, billing, legal, or security-related notices concerning your account or active services.
To process orders and maintain accurate financial records, Xeon Host collects certain payment-related information necessary for billing, accounting, fraud prevention, and legal compliance.
Payments made through third-party payment gateways are processed directly by those payment providers using their own secure infrastructure. Xeon Host does not store complete credit card, debit card, or other sensitive payment credentials on its own servers.
We may retain limited payment information such as transaction references, invoice numbers, payment status, billing history, payment method, and other accounting records required for financial reporting, dispute resolution, fraud prevention, tax compliance, and customer support.
Customers are responsible for ensuring that all billing information provided is accurate, complete, and up to date.
When you register, transfer, renew, or manage a domain name through Xeon Host, certain personal information may be collected and shared with domain registries, registrars, registry operators, ICANN, or other authorized organizations as required for domain registration and management.
Depending on the domain extension, registration information may include the registrant's name, organization, postal address, telephone number, email address, administrative contact, technical contact, and billing contact information.
Certain domain extensions require publication of registrant information through publicly accessible WHOIS or Registration Data Directory Services unless privacy or proxy protection services are available and applicable.
By registering a domain name through Xeon Host, you acknowledge that certain registration information may be processed, transferred, stored, or disclosed in accordance with ICANN policies, registry requirements, registrar agreements, and applicable laws.
As part of providing hosting, VPS, dedicated server, reseller hosting, and related services, our systems automatically generate and process operational information necessary for maintaining service performance, stability, reliability, and security.
This information may include server logs, web server access logs, error logs, email logs, FTP logs, SSH logs, DNS logs, control panel logs, bandwidth usage, CPU utilization, memory usage, storage consumption, backup status, network diagnostics, malware scan results, firewall events, authentication logs, and other technical information generated by our infrastructure.
These records are used to monitor service health, diagnose technical issues, investigate abuse reports, detect unauthorized access, improve infrastructure performance, ensure compliance with our Acceptable Use Policy, and maintain the overall security of our hosting environment.
Xeon Host does not routinely monitor the content of customer websites, databases, emails, or hosted files unless required to provide technical support, investigate security incidents, comply with legal obligations, respond to abuse complaints, or protect the integrity of our infrastructure and other customers' services.
Xeon Host respects the confidentiality of your personal information and does not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share information where it is necessary to provide our services, comply with legal obligations, protect our legitimate interests, or where you have authorized us to do so.
Your information may be shared with trusted third-party service providers that assist us in operating our business, including payment processors, domain registrars, registry operators, cloud infrastructure providers, software vendors, fraud prevention services, email delivery providers, customer support platforms, and analytics providers. These providers are only permitted to access the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.
We may also disclose information when required by applicable laws, court orders, government authorities, law enforcement agencies, regulatory bodies, or to protect the rights, property, security, customers, employees, or legal interests of Xeon Host.
As part of providing global hosting and domain registration services, your personal information may be transferred to, processed, or stored in countries outside your country of residence. These transfers may occur when using international domain registries, registrars, cloud infrastructure providers, payment processors, content delivery networks, or other third-party service providers.
Whenever personal information is transferred internationally, Xeon Host takes reasonable measures to ensure that appropriate safeguards are implemented to protect your information in accordance with applicable data protection laws and industry standards.
By using our services, you acknowledge that certain information may be transferred to jurisdictions where privacy laws may differ from those of your country.
Xeon Host retains personal information only for as long as it is necessary to provide our services, fulfill contractual obligations, comply with legal requirements, resolve disputes, enforce our agreements, and protect our legitimate business interests.
Customer account information, billing records, invoices, payment history, support tickets, correspondence, server logs, security logs, and other operational records may be retained for different periods depending on the nature of the information, applicable legal requirements, and operational needs.
When information is no longer required, it will be securely deleted, anonymized, or destroyed using appropriate technical and administrative procedures unless longer retention is required by applicable law or regulatory obligations.
Please note that certain information may continue to exist within encrypted backup systems for a limited period before being permanently removed through our normal backup retention process.
Protecting customer information is a fundamental priority at Xeon Host. We implement appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Our security measures may include encrypted communications using SSL/TLS technology, access controls, authentication mechanisms, firewall protection, server hardening, malware scanning, intrusion detection systems, security monitoring, backup systems, software updates, vulnerability management, and other industry-standard security practices.
Access to personal information is restricted to authorized personnel who require such access to perform their job responsibilities and are subject to appropriate confidentiality obligations.
Although we strive to maintain a highly secure environment, no method of electronic transmission or data storage can guarantee absolute security. Therefore, while we take reasonable steps to protect your information, we cannot guarantee complete protection against every possible security threat.
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These rights may include requesting access to your personal information, correcting inaccurate or incomplete information, updating account details, requesting deletion of personal information where legally permitted, restricting certain processing activities, objecting to particular uses of your information, withdrawing previously provided consent, and requesting a copy of certain information in a portable format.
Where permitted by law, you may also request that we stop using your personal information for direct marketing purposes at any time.
To protect customer privacy and prevent unauthorized disclosure, Xeon Host may request reasonable identity verification before processing any privacy-related request. Certain requests may be limited where retaining information is necessary for legal, contractual, accounting, fraud prevention, security, or regulatory purposes.
Xeon Host's services are intended for individuals and businesses that are legally capable of entering into binding agreements. Our website and services are not directed toward children under the age required by applicable law to independently use online services.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to delete such information as soon as practicable.
If a parent or legal guardian believes that a child has provided personal information to Xeon Host, they are encouraged to contact us so that appropriate action can be taken.
Our website and services may contain links to third-party websites, software, payment gateways, registrars, documentation, or other online resources that are not owned or controlled by Xeon Host.
We are not responsible for the privacy practices, security measures, availability, or content of third-party websites or services. Accessing those services is at your own discretion, and your interactions with them are governed by their respective terms, privacy policies, and legal agreements.
We encourage you to review the privacy policies of any third-party websites or services before providing personal information or using their services.
Xeon Host may occasionally send newsletters, promotional offers, product announcements, educational content, surveys, and information about new or existing services that may be relevant to our customers. These communications are intended to keep you informed about important updates, special offers, and improvements to our products and services.
Where required by applicable law, marketing communications will only be sent with your consent or another lawful basis. You may choose to opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails or by updating your communication preferences within your client account.
Please note that opting out of marketing communications does not affect essential service-related notifications such as invoices, payment confirmations, renewal reminders, security alerts, maintenance announcements, policy updates, abuse notices, or other administrative communications necessary for managing your account and services.
Xeon Host takes the security of customer information seriously and maintains procedures designed to detect, investigate, contain, and respond to potential security incidents involving personal information.
If we determine that a data breach involving personal information has occurred, we will promptly investigate the incident, take reasonable steps to minimize its impact, and implement appropriate corrective measures to prevent similar incidents where reasonably possible.
Where required by applicable law, affected customers and relevant regulatory authorities will be notified within the legally prescribed timeframe. Such notifications may include the nature of the incident, the categories of information affected, actions taken by Xeon Host, recommended protective measures for customers, and any other information required under applicable regulations.
As our business continues to grow, Xeon Host may undergo corporate changes such as mergers, acquisitions, reorganizations, restructuring, financing transactions, asset transfers, or the sale of all or part of our business.
In the event of such a transaction, customer information may be transferred to the acquiring entity or successor organization as part of the transferred business assets, provided that the recipient agrees to protect such information in a manner substantially consistent with this Privacy Policy and applicable laws.
Any such transfer will be conducted in accordance with applicable legal and regulatory requirements, and reasonable efforts will be made to ensure the continued protection of customer information throughout the transition.
Xeon Host is committed to handling personal information responsibly and in accordance with applicable laws, industry standards, contractual obligations, and regulatory requirements relevant to the services we provide.
Depending on the services used and the jurisdictions involved, we may process personal information in accordance with applicable data protection legislation, consumer protection laws, financial regulations, anti-fraud requirements, ICANN policies, domain registry and registrar requirements, and other legal obligations that govern the operation of hosting, cloud infrastructure, and domain registration services.
Where applicable, we will cooperate with competent regulatory authorities and lawful government requests while taking reasonable steps to protect the privacy, confidentiality, and rights of our customers.
Xeon Host reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our business operations, services, legal obligations, industry standards, security practices, or applicable laws.
When material changes are made, the updated version will be published on this page together with a revised "Last Updated" date. Where required by law or where changes materially affect your rights, we may also provide additional notice through email, the client area, or other appropriate communication channels.
Your continued use of our website or services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, the processing of your personal information, or your privacy rights, you may contact Xeon Host using the contact information available on our website.
Our support team will make reasonable efforts to respond to privacy-related inquiries in a timely manner and assist you with requests concerning access, correction, deletion, or other matters relating to your personal information.
For the most up-to-date contact information, including our support email address, telephone number, office address, and support channels, please visit the Contact Us page on our official website.
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