.
.
.
Read Xeon Host’s Terms & Conditions for using our BDIX & USA Web Hosting, VPS, Dedicated Server, and Domain services safely and securely.
Effective Date: July 21, 2026
By accessing or using any service provided by Xeon Host, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These Terms govern your use of our website, client portal, and all services offered by Xeon Host, including but not limited to Domain Registration, Shared Hosting, BDIX Hosting, VPS Hosting, Cloud Hosting, Dedicated Servers, Reseller Hosting, SSL Certificates, Website Development, Software Development, Email Hosting, and other related services.
If you do not agree with any part of these Terms, you should discontinue the use of our website and services immediately.
By creating an account, placing an order, making a payment, or using any service provided by Xeon Host, you confirm that you have read, understood, and accepted these Terms & Conditions, along with our Privacy Policy and any other applicable policies published on our website.
These Terms constitute a legally binding agreement between you and Xeon Host and remain in effect for as long as you use our services.
To purchase or use our services, you must be at least 18 years of age or have the permission of a parent or legal guardian. You agree to provide accurate, complete, and up-to-date information during registration and to keep your account information updated whenever necessary.
Xeon Host reserves the right to suspend or terminate any account that contains false, misleading, or incomplete information or that violates these Terms & Conditions.
To protect our customers, infrastructure, and business operations, Xeon Host reserves the right to perform identity verification, fraud screening, payment verification, or security reviews before or after activating any service. Customers may be required to provide government-issued identification, proof of address, business registration documents, payment verification, or other information reasonably requested to confirm the legitimacy of an order. Xeon Host reserves the right to delay, suspend, reject, or cancel any order where requested verification cannot be completed, the information provided is inaccurate or misleading, fraudulent activity is suspected, payment authorization cannot be confirmed, or the order otherwise presents an unacceptable operational, financial, or security risk. Refusal to provide reasonable verification information may result in service denial without liability to Xeon Host.
You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any authentication methods associated with your account. Any activity performed through your account will be considered your responsibility.
You are also responsible for ensuring that your contact information, including your email address and phone number, remains current so that you can receive important notifications regarding your services.
Xeon Host shall not be liable for unauthorized access resulting from weak passwords, credential sharing, compromised devices, or customer negligence.
By creating an account or using any Xeon Host service, you agree to receive electronic communications from us, including invoices, payment reminders, service notifications, maintenance announcements, security alerts, policy updates, and other account-related communications.
Electronic communications delivered via email, the Client Area, support tickets, or our official website shall be considered legally equivalent to written communications.
All orders placed through Xeon Host are subject to verification and approval. We reserve the right to request additional information or identity verification before activating any service.
Most services are provisioned automatically after successful payment. However, certain products, custom services, or orders identified as high-risk may require manual review before activation. Xeon Host also reserves the right to reject or cancel any order that appears fraudulent, violates applicable laws, or breaches these Terms.
Customers agree to pay all invoices before or on their respective due dates using any payment method supported by Xeon Host. Failure to pay invoices on time may result in service suspension, late payment consequences where applicable, cancellation of pending orders, permanent termination of services, or deletion of data in accordance with our operational policies. Xeon Host reserves the right to modify service pricing, billing cycles, renewal fees, setup fees, payment methods, administrative charges, taxes, or other applicable fees at any time. Unless otherwise stated, revised pricing shall apply only to future billing cycles and shall not affect services that have already been paid for during their active subscription period. Customers are solely responsible for all applicable taxes, payment gateway charges, banking fees, currency conversion fees, government charges, withholding taxes, and other costs imposed by financial institutions or applicable laws. All payments made to Xeon Host are final unless expressly eligible for refund under our published Refund Policy. Any attempt to submit fraudulent payments, unauthorized payment methods, intentionally reverse transactions, or otherwise abuse the payment system may result in immediate suspension or permanent termination of all associated services without prejudice to any other legal remedies available to Xeon Host.
Unless otherwise specified, hosting services and other recurring products are renewed based on the selected billing cycle. Customers are responsible for ensuring that invoices are paid before the renewal date and that valid payment information is available.
Failure to renew a service before its expiration may result in suspension, data removal, domain expiration, redemption fees, or permanent deletion of the service. Xeon Host shall not be responsible for any loss resulting from failure to renew services on time.
Refund requests shall be handled exclusively in accordance with the Xeon Host Refund Policy published on our website, which forms an integral part of these Terms & Conditions. Unless expressly stated otherwise in our Refund Policy or required by applicable law, all payments made to Xeon Host are final and non-refundable once a service has been successfully provisioned, activated, delivered, registered, renewed, transferred, or otherwise made available to the customer. Products and services that are non-refundable include, but are not limited to, domain registrations, domain renewals, domain transfers, redemption fees, premium domains, SSL Certificates, software licenses, VPS setup fees, Dedicated Servers, Colocation Services, Website Design, Software Development, custom development services, digital products, professional services, third-party services, administrative fees, payment gateway charges, taxes, and government fees. Any refund approved by Xeon Host shall, where reasonably possible, be processed using the original payment method. Xeon Host reserves the right to deduct any applicable transaction fees, payment gateway charges, banking fees, currency conversion fees, administrative costs, taxes, or other non-refundable third-party charges from the approved refund amount. Approval of any individual refund request shall not create any obligation or precedent requiring Xeon Host to approve future refund requests under similar or different circumstances.
Customers agree not to initiate unjustified chargebacks, payment reversals, disputes, or unauthorized transaction claims for services that have already been provisioned, delivered, or made available in accordance with these Terms & Conditions. If any payment is reversed through a chargeback, bank dispute, payment gateway dispute, unauthorized transaction claim, fraud investigation, or similar financial reversal, Xeon Host reserves the right to immediately suspend, terminate, or restrict all associated services and customer accounts without prior notice. Customers remain responsible for all outstanding invoices, administrative charges, payment processing costs, legal expenses, collection costs, chargeback fees, and any additional losses reasonably incurred by Xeon Host as a result of such disputes. Xeon Host further reserves the right to refuse future orders or services from customers who repeatedly abuse payment systems or engage in fraudulent payment activities.
Xeon Host provides hosting services for lawful purposes only. Customers are solely responsible for all websites, files, databases, emails, applications, scripts, and other content hosted within their accounts.
Customers are expected to maintain the security of their websites by using supported software versions, applying security updates, protecting login credentials, and taking reasonable measures to prevent unauthorized access or compromise.
Xeon Host reserves the right to suspend any hosting service that threatens the stability, security, or integrity of our infrastructure or other customers' services, whether intentionally or unintentionally.
Customers may use Xeon Host services only for lawful purposes and in compliance with all applicable local and international laws. Any activity that compromises the security, stability, or reputation of our infrastructure or negatively impacts other users is strictly prohibited.
Prohibited activities include, but are not limited to, distributing malware or malicious software, sending unsolicited bulk email or spam, hosting phishing websites, participating in hacking or unauthorized penetration testing, launching denial-of-service attacks, operating abusive proxy or VPN services, cryptocurrency mining without authorization, distributing copyrighted material without permission, hosting illegal content, or engaging in fraudulent or deceptive activities. Violation of this policy may result in immediate suspension or permanent termination of services without prior notice.
Xeon Host maintains a fair resource allocation policy to ensure stable performance for all customers sharing the same hosting infrastructure. Customers using Shared Hosting or Reseller Hosting are expected to use server resources responsibly and in a manner consistent with normal website operations.
Excessive or abnormal consumption of CPU, memory, disk I/O, network bandwidth, database connections, or other system resources that negatively affects server performance or other users may result in temporary resource limitations, account suspension, or a recommendation to upgrade to a more suitable hosting plan. These measures are implemented solely to maintain the stability, security, and reliability of our hosting environment.
Email services provided by Xeon Host are intended for legitimate business and personal communication. Customers are responsible for ensuring that their email usage complies with applicable anti-spam laws, industry standards, and best practices.
The use of our mail servers for unsolicited bulk email, purchased mailing lists, email bombing, spam campaigns, or any activity that may damage the reputation of our network or IP addresses is strictly prohibited. Xeon Host reserves the right to limit, suspend, or terminate email services involved in abusive or suspicious activities.
Customers are responsible for ensuring that all software, operating systems, control panels, scripts, themes, plugins, and applications installed on their services are properly licensed and legally obtained.
The use of pirated, unauthorized, modified, or illegally distributed software is strictly prohibited. Xeon Host reserves the right to suspend or terminate any service found to be violating software licensing requirements or applicable intellectual property laws.
Any Internet Protocol (IP) addresses, IPv4 addresses, IPv6 addresses, Autonomous System Numbers (ASNs), or other network resources assigned to customers by Xeon Host remain the exclusive property of Xeon Host or the applicable upstream provider. Customers are granted a limited, non-transferable right to use such resources only for the duration of the applicable service and solely for lawful purposes. Customers shall not claim ownership of, transfer, sell, lease, sub-assign, advertise, or otherwise use assigned IP resources outside the scope of the purchased service. Xeon Host reserves the right to reassign, replace, reclaim, or withdraw any assigned IP address or network resource at any time where reasonably necessary for operational, technical, regulatory, routing, abuse prevention, or business reasons.
Domain registration services are provided in accordance with the policies, rules, and operational procedures of the applicable domain registries and registrars. Xeon Host acts solely as a reseller or intermediary for domain registration services and therefore cannot guarantee the availability, successful registration, renewal, transfer, restoration, or continued ownership of any domain name. Customers are solely responsible for providing accurate and complete registrant information, maintaining valid WHOIS contact details where applicable, complying with all registry requirements, safeguarding their Authorization (EPP/Auth) Codes, and renewing their domain names before the applicable expiration date. Xeon Host shall not be liable for any loss of domain ownership, expiration, suspension, transfer failure, redemption fees, registry actions, registrar actions, inaccurate registration information, customer negligence, or any other circumstance beyond our reasonable control. Customers acknowledge that expired domain names may become unavailable for recovery and may be registered by third parties in accordance with the applicable registry policies.
Domain transfer requests must comply with the policies of the current registrar and the applicable domain registry. Customers are responsible for ensuring that the domain is eligible for transfer, registrar lock has been disabled, and a valid Authorization (EPP/Auth) Code has been provided.
Xeon Host shall not be responsible for transfer failures resulting from incorrect customer information, registry restrictions, transfer locks, expired domains, or delays caused by third-party registrars.
Customers purchasing VPS Hosting or Dedicated Servers receive administrative access and full responsibility for managing their server environment. This includes operating system maintenance, software installation, firewall configuration, security hardening, user management, backups, monitoring, and software licensing.
Unless a Managed Service has been specifically purchased, Xeon Host does not provide routine server administration, troubleshooting of customer-installed software, performance optimization, or security management for VPS or Dedicated Server services.
Managed Services include only the support and administrative tasks specifically described within the purchased service plan. Requests outside the agreed scope, including complex server migrations, custom configurations, software troubleshooting, or application-level support, may require additional service charges.
Xeon Host will make reasonable efforts to assist customers; however, response times and available services may vary depending on the complexity of the request and the selected hosting plan.
For Website Design, Website Development, Software Development, ERP, POS, Mobile Applications, or any custom development services provided by Xeon Host, the project scope, pricing, delivery timeline, and feature requirements shall be agreed upon before development begins.
Any additional features, revisions beyond the agreed scope, or change requests submitted after project approval may require additional charges and revised delivery schedules. Customers are responsible for providing all necessary content, feedback, approvals, and project-related materials within a reasonable timeframe. Delays caused by incomplete information, late approvals, or changes requested by the customer shall not be considered the responsibility of Xeon Host.
Upon final project delivery and acceptance, customers are responsible for maintaining the security, operation, and ongoing management of their website or software unless a separate maintenance agreement has been purchased.
Xeon Host makes commercially reasonable efforts to provide reliable, secure, stable, and high-quality services. However, due to the nature of Internet infrastructure, software, hardware, telecommunications networks, and third-party systems, no hosting provider can guarantee uninterrupted, continuous, error-free, completely secure, or always-available services.
Service interruptions, performance degradation, or temporary unavailability may occur as a result of scheduled maintenance, emergency maintenance, hardware failures, software defects, operating system issues, network congestion, Internet backbone failures, DNS failures, distributed denial-of-service (DDoS) attacks, cyber attacks, security incidents, power failures, natural disasters, government actions, failures of upstream providers, or other circumstances beyond the reasonable control of Xeon Host.
While Xeon Host will make commercially reasonable efforts to restore affected services as quickly as reasonably possible, we do not guarantee any specific restoration time unless explicitly stated in a separate Service Level Agreement (SLA). Except where prohibited by applicable law, Xeon Host shall not be liable for any direct or indirect losses, damages, business interruption, loss of profits, data loss, or other consequences arising from temporary or permanent service interruptions.
To maintain the security, performance, and reliability of our infrastructure, Xeon Host may periodically perform scheduled maintenance on servers, network equipment, software platforms, or related systems.
Whenever reasonably practical, advance notice of scheduled maintenance will be provided through our website, client portal, email, or other available communication channels. Emergency maintenance may be performed without prior notice when immediate action is necessary to protect our infrastructure or customers.
Xeon Host makes commercially reasonable efforts to maintain reliable, secure, and stable services. While we strive to achieve high service availability, uninterrupted or error-free service cannot be guaranteed. Temporary interruptions may occur due to scheduled maintenance, emergency maintenance, hardware or software failures, security incidents, network issues, third-party provider failures, or circumstances beyond our reasonable control. Unless otherwise stated in a separate written agreement, service interruptions shall not automatically entitle customers to refunds, service credits, or other compensation. Any applicable service commitments or credits shall be provided solely at the discretion of Xeon Host or as expressly stated in a separate Service Level Agreement, where applicable.
Unless expressly included as part of a purchased service or covered under a separate written agreement, customers are solely responsible for maintaining complete, current, and independent backups of all websites, databases, emails, applications, configurations, files, and other data stored on their services.
Xeon Host may, at its sole discretion, perform periodic backups for operational purposes, internal maintenance, disaster recovery, or business continuity. Such backups are provided strictly as a courtesy and do not constitute a guaranteed backup service.
Xeon Host makes no representations or warranties regarding the existence, availability, completeness, integrity, accuracy, retention period, or successful restoration of any backup copies. Backup copies may be modified, overwritten, corrupted, become unavailable, or be permanently deleted at any time without prior notice.
Customers must maintain their own off-site backup strategy and should never rely solely upon Xeon Host for disaster recovery or data protection.
Although Xeon Host implements commercially reasonable administrative, physical, and technical safeguards designed to protect customer data and maintain reliable services, no technology or infrastructure can guarantee absolute protection against data loss, corruption, unauthorized access, hardware failure, software malfunction, cyber attacks, human error, or other unforeseen events.
Customers acknowledge and agree that they remain solely responsible for maintaining independent copies of all data hosted on their services, including websites, databases, emails, applications, virtual machines, server configurations, and other digital assets.
Customers are further responsible for regularly verifying the integrity, completeness, usability, and recoverability of their backup copies and disaster recovery procedures.
Except where prohibited by applicable law, Xeon Host shall not be responsible or liable for any loss, corruption, deletion, unauthorized modification, disclosure, or unavailability of customer data, regardless of the underlying cause.
Customers are solely responsible for maintaining the security of their websites, applications, servers, scripts, software, and hosting environments by using supported software versions, applying security updates, maintaining strong authentication credentials, and implementing appropriate security practices. If Xeon Host reasonably determines that any account, website, application, virtual server, or dedicated server has been compromised, infected with malware, used to distribute malicious software, participate in phishing, spam, botnet activity, denial-of-service attacks, cryptocurrency mining without authorization, or otherwise poses a security risk to our infrastructure or other customers, Xeon Host reserves the right to immediately isolate, suspend, restrict, disable, or remove the affected service, with or without prior notice, until the security issue has been resolved. Customers remain solely responsible for securing and cleaning their systems and for any consequences arising from a compromised environment.
Xeon Host is committed to maintaining a secure, reliable, and abuse-free hosting environment. We reserve the right to investigate any abuse report, security notification, copyright complaint, law enforcement request, or other credible report received from customers, network operators, upstream providers, domain registries, security organizations, government authorities, or any other reliable source. Customers are expected to cooperate fully with any abuse investigation and to provide any information reasonably requested by Xeon Host within the specified timeframe. During an investigation, Xeon Host may temporarily restrict, isolate, suspend, or disable the affected service where reasonably necessary to protect our infrastructure, customers, or legal interests. Failure to cooperate, repeated abuse reports, or confirmed violations of these Terms & Conditions may result in immediate suspension or permanent termination of the affected services or customer account without further notice.
Xeon Host reserves the right to temporarily suspend any service if it is reasonably believed that the service is being used in violation of these Terms & Conditions, poses a security risk, negatively impacts server stability, receives credible abuse complaints, or remains unpaid beyond the applicable due date.
Whenever reasonably possible, customers will be notified before a suspension takes place. However, immediate suspension may occur without prior notice if urgent action is required to protect our infrastructure, other customers, or to comply with legal obligations.
Service suspension does not waive or remove any outstanding payment obligations owed by the customer.
Customers may terminate eligible recurring services at any time by submitting a valid cancellation request through the Xeon Host Client Area before the applicable renewal date. Customers remain responsible for ensuring that cancellation requests are submitted sufficiently in advance to prevent automatic renewal.
Xeon Host reserves the right, at its sole discretion, to permanently terminate any account or service that violates these Terms & Conditions, applicable laws, our Acceptable Use Policy, or any other published policy, or that presents an unacceptable operational, financial, reputational, or security risk.
Termination may occur immediately, with or without prior notice, where permitted by applicable law or where immediate action is reasonably necessary to protect Xeon Host, its infrastructure, customers, employees, partners, or third parties.
Cancellation or termination of any service shall not relieve the customer of any outstanding invoices, fees, contractual obligations, liabilities, or payment responsibilities that arose prior to the effective termination date.
Unless expressly stated in our Refund Policy, termination of a service shall not entitle the customer to any refund, credit, compensation, or reimbursement.
Customers retain full ownership of the content, databases, files, logos, trademarks, and other intellectual property that they upload or create using Xeon Host services. Hosting your content with Xeon Host does not transfer ownership of your intellectual property to us.
All content, branding, logos, website design, software, documentation, graphics, marketing materials, and proprietary systems developed or owned by Xeon Host remain the exclusive intellectual property of Xeon Host or its licensors. No part of our website, services, or materials may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.
Certain Xeon Host services rely upon products, software, infrastructure, platforms, or services provided by independent third-party providers, including but not limited to domain registries, domain registrars, payment gateways, cloud infrastructure providers, data centers, DNS providers, content delivery networks (CDNs), certificate authorities, software vendors, licensing authorities, email service providers, network providers, and security vendors. Customers acknowledge that Xeon Host does not own, manage, or control these third-party providers and therefore cannot guarantee their availability, uptime, pricing, performance, security, functionality, policies, or continued operation. Xeon Host makes no warranties or representations regarding any third-party product or service and shall not be liable for any interruption, delay, pricing change, policy update, technical failure, security incident, service discontinuation, or other loss arising directly or indirectly from the acts, omissions, or failures of any third-party provider.
To the fullest extent permitted by applicable law, Xeon Host, its owners, directors, employees, contractors, suppliers, affiliates, licensors, partners, and representatives shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or economic damages arising from or relating to the use of, or inability to use, any Xeon Host service. This limitation includes, but is not limited to, loss of profits, loss of revenue, loss of business opportunities, loss of anticipated savings, loss of goodwill, data loss, business interruption, reputational damage, cyber security incidents, service interruptions, or claims made by third parties. Except where prohibited by applicable law, the total aggregate liability of Xeon Host arising from any claim relating to a specific service shall never exceed the total amount actually paid by the customer for the specific affected service giving rise to the claim. Nothing contained in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Customers agree to defend, indemnify, and hold harmless Xeon Host, its owners, employees, affiliates, partners, suppliers, contractors, and licensors from and against any claims, liabilities, damages, losses, costs, legal expenses, or demands arising from the customer's use of our services, violation of these Terms & Conditions, infringement of any intellectual property rights, breach of applicable laws, or actions that cause harm to Xeon Host or third parties.
This obligation shall survive the suspension or termination of the customer's services.
Xeon Host shall not be liable for any delay, interruption, degradation, suspension, or failure to perform its obligations where such failure results from circumstances beyond our reasonable control. Such circumstances include, but are not limited to, natural disasters, floods, fires, earthquakes, severe weather conditions, war, terrorism, civil unrest, labor disputes, government actions, regulatory restrictions, Internet backbone failures, DNS failures, cyber attacks, distributed denial-of-service (DDoS) attacks, pandemics, epidemics, power outages, hardware shortages, failures involving domain registries, domain registrars, cloud infrastructure providers, content delivery networks (CDNs), payment gateways, certificate authorities, upstream network providers, data centers, software vendors, or any other third-party infrastructure upon which our services depend. During such events, Xeon Host shall make commercially reasonable efforts to restore affected services as soon as reasonably practicable but shall not be responsible or liable for any resulting losses, damages, delays, or business interruptions.
Xeon Host respects the privacy of its customers and is committed to protecting personal information. The collection, use, storage, processing, and disclosure of customer information are governed by our Privacy Policy.
By using our services, customers acknowledge that they have read and accepted our Privacy Policy and consent to the processing of their information as described therein.
Xeon Host reserves the right to update, modify, or replace these Terms & Conditions at any time to reflect changes in our services, business practices, legal requirements, or industry standards. Any revised version will become effective immediately upon publication on our website unless a different effective date is explicitly stated.
Customers are encouraged to review these Terms periodically to remain informed of any updates. Continued use of our services after any modifications have been published constitutes acceptance of the revised Terms & Conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh, without regard to its conflict of law principles. Any dispute, claim, legal proceeding, or controversy arising out of or relating to these Terms & Conditions, the use of Xeon Host services, or any transaction between the customer and Xeon Host shall be subject exclusively to the competent courts located in Dhaka, Bangladesh, unless otherwise required by applicable law. Before initiating formal legal proceedings, both parties agree to make commercially reasonable efforts to resolve the dispute through good-faith discussions and negotiations whenever reasonably practicable.
If any provision of these Terms & Conditions is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms to the minimum extent necessary.
The remaining provisions shall continue in full force and effect and shall remain legally binding upon both Xeon Host and the customer.
These Terms & Conditions, together with our Privacy Policy, Refund Policy, Acceptable Use Policy, Service Level Agreement (where applicable), and any additional service-specific agreements or policies published by Xeon Host, constitute the complete and entire agreement between Xeon Host and the customer regarding the use of our services.
These Terms supersede any previous agreements, communications, representations, or understandings, whether written or verbal, relating to the same subject matter.
Failure or delay by Xeon Host to exercise or enforce any right, remedy, or provision contained within these Terms & Conditions shall not be considered a waiver of that right or any other right under these Terms.
Any waiver shall only be effective if made expressly in writing by an authorized representative of Xeon Host.
Customers may not assign, transfer, sublicense, or otherwise delegate any of their rights or obligations under these Terms & Conditions without the prior written consent of Xeon Host.
Xeon Host reserves the right to assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, business restructuring, sale of assets, or other corporate transaction without requiring prior customer approval.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions or any Xeon Host service, you may contact our support team using the official contact methods published on our website.
Our team will make reasonable efforts to respond to all inquiries within an appropriate timeframe and provide any necessary assistance regarding your account or our services.
By creating an account, placing an order, making a payment, or using any service provided by Xeon Host, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms & Conditions.
If you do not agree with any provision of these Terms, you must immediately discontinue the use of our website and services.
© 2026 All Rights Reserved By Xeon Host
